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People Services

We offer organizational change and human resource development that is dedicated to maximizing workers' potential and improving internal systems that, combined, ultimately determine success. With leading edge assessment software and services we help organizations like yours develop resources to their highest potential while directly contributing to overall profitability.

Human Resource Assessment

In today's highly competitive marketplace, it is important to have the answers to these questions:

The need to know as much as possible about your current and prospective employees is critical in order to focus development effectively and utilize the unique talents each individual possesses. Today, many sophisticated personnel assessment methodologies are available to learn how to capitalize on strengths and address development needs.

We have experts at putting the latest personnel assessment technologies to work for you. We use software tools such as The Profile, The Performance Indicator, and The Step One Survey, specialized instruments created to measure individual characteristics and behavioral tendencies. The Profile measures cognitive abilities, interests and personality characteristics and compares them to a benchmark suitability pattern to determine the degree of job match. The Performance Indicator measures behavior tendencies and creates team compatibility analyses that assist in both individual development and team building. The Step One Survey measures integrity, honesty, reliability and work ethic. We can also assess clerical skills as well as basic math and reading skills.

We also offer Background Check Services which can be tailored to your needs. With the explosive growth of negligent hire litigation and employment-related lawsuits, it is imperative that the objective information exists to support your decisions. That knowledge helps you to select, to train, to develop and to insure you are hiring and retaining the best, which are essential in this competitive global economy.

We work closely with you to design assessment and background verification strategies to insure that your organization's workforce is highly qualified and committed.

Human Resource Consulting

Our expertise helps you with a broad range of human resource concerns:

Before we begin to help you, we will tailor our approach to your specific business needs. Once we learn your company goals, we will identify areas for improvement, design strategies for dealing with those issues and provide ongoing support.

Organizational Change and Strategic Planning Services

Change is an inevitable consequence of existence. Anticipating and exploiting change to one's advantage are the marks of the successful organization. Change comes to us in the form of a shrinking globe and advancing technology. Those who will benefit and discover prosperity from change are those who are most informed about their own markets, capabilities, potential, competition, strengths, limitations, opportunities and threats (SLOTS).

To prepare you for change, we will ask the hard questions. We will help you define your organization's vision, mission, and value statements and, more importantly, we can show you how to make them part of the fabric of the organization. We assist our clients in strategic thinking, not just planning. Together, we will explore assumptions regarding your markets, examine your capabilities, your growth opportunities, your risk, your industry, your competition, your customer needs, wants and expectations, your internal strengths and development needs, external economic and political trends. It's all about your future.

Further, we can direct you to a concentration on specific strategic business objectives. We can then focus on Critical Goal Categories, SMART Goals (Specific, Measurable, Attainable, Realistic and Time-bound) and Action Plans to support your goals. Our goal is to move your organization closer to its vision. We show you how to make this plan a living document to inspire, guide and engage your people in the journey you have undertaken. We have found that it is an energizing experience, one that your organization cannot afford to miss.

Team Building and Group Facilitation Services

A team comprises people with different backgrounds, educations, experiences, perceptions and agendas who must work together effectively in the pursuit of the team's objectives. They are not just groups of people thrown together to accomplish a set of goals. In a team, people capitalize on each other's strengths and skills, and minimize each other's limitations. This enables the entire team to function at a level greater than the sum of its parts.

Many organizations mistakenly create teams without due consideration to the behavioral and attitudinal variables that can make or break the team's effectiveness. We work with organizations to help create teams, then build team skills, analyze team members' individual behavioral tendencies, sensitize team members to those tendencies and provide for a fundamental focus on the team's mission.

Using our professional resources, team members are free to concentrate on the issues. No need to be distracted by probing, note taking, flip chart management, report writing and group exercises. Our professional facilitators do those things for you so that all team members can participate in the problem identification and resolution process or the brainstorming session or the force-field analysis. Your team gets to use all its resources while using us as a catalyst for discovery. We also work closely with planning and problem resolution teams in group facilitation exercises.

Staff Development

Behavioral change and development are derived from a recognition that change that comes from within is necessary for success. That can't be accomplished in a one or two day management development or customer service seminar. Our approach to change takes place over time to allow for attitudinal redevelopment and the acquisition of performance-enhancing behavioral skills. It takes time to prepare the organization for the new skills. Most importantly, it takes time to change the organization's expectations for new approaches to people, situations and events.

Organizations that neglect continuous learning and development are often doomed to fail or deteriorate. But you can help prevent it. Examine your people throughout the organization by means of a comprehensive development review process and create specific development plans to upgrade their management, leadership, communications and customer service skills. Peter Senge calls it the "learning organization".

We use some of the most effective executive leadership, personal leadership, management, supervisory, sales and customer service development processes available. We help your people examine their attitudes or mental models, acquire behavioral skills to enhance performance and concurrently develop goal-setting and action-planning habits that will serve them, and your organization, well.

We have adopted a philosophy of leadership that is consistent with the new breed of leader as coach, mentor, trainer and resource provider. We believe that people willingly accomplish great things given the right support, the right tools, and the right kind of leadership. Using our approach, you will begin to see positive change and a renewed enthusiasm among your people.

Recruitment Services, Selection of Top Performers

There are three primary responsibilities of senior management:

How do you really know that you are hiring top people?

Recent studies show that your chances of hiring a top performer using the traditional means of resumé review, interviews and employment verification yield top performers only about 14% of the time. It's a dartboard.

With our trustworthy approach to employment, you can improve your odds:

We give our clients fifth generation psychometric assessment instruments specifically developed to improve the match between the candidate and the position. We work with you to create benchmark patterns of characteristics that are associated with a high degree of success on the job. We then help you match people to those jobs.

Year in and year out, your investment in people is one of the most significant you make. If you were investing that capital in equipment or materials, you would make sure you were getting the best value for your money. In today's tight labor market and increasingly competitive environment, hiring by the numbers just to fill the slots makes no sense. Because good people are your key to competitive advantage, make sure you get the best. 

Performance Management Services

Attention to performance is a critical component of continuous improvement. Periodic and systematic evaluation of your people's strengths sets the stage for competitive advantage. It helps you visualize the future of your organization through the identification and development of talent. Performance management is not an annual exercise but a daily activity that builds a foundation for success.

You have to manage performance but you do not want to micromanage or create an oversight environment. Still, managing performance of professional, management and support staff requires a lot of attention. We can help develop a performance management system that is right for you to set mutual goals, develop action plans, monitor progress, empower your people, take risks, establish accountability and evaluate performance. Software performance tools, communications loops, 360 degree feedback, management/professional development review processes, goal setting and planning instruments are customize to meet the client's specific performance management needs.

Accountability is key in leading the charge to high performance. We will work in partnership with you to design a performance identification and development process that will insure people meet and exceed your performance expectations. We also work with senior management in helping them articulate objectives from which performance goals can be set.

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