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Voice and Internet System Testing When you create complex call center business solutions with e-commerce, interactive voice response, screen pop, or any CTI based services, you need to be assured the new solution will handle large volumes of real customer activity. When you put business solutions into production, you should regularly monitor availability and performance, and be notified if an issue develops, and receive weekly service level reports. You also may want information on telephone and internet traffic on very short notice to support your testing needs. You need affordable precision testing services instead of organizing large groups of people to make test calls. You need affordable precision testing services instead of the capital investment and ongoing support costs of owning and programming your own testing tools. You need unrivaled experience in proving that your systems work together in a robust manner. CCD can support you in the delivery of excellence to your customers.
StressTestä, WebStressä & ä ModemStressä Services Now you can fill your systems with traffic before you make them available to your customers. Smooth installations, cost effective implementations, and smiling customers are the real payoff to these tests. Request more information
HeartBeatä, WebBeatä & ModemBeatä
Services Now you can verify system availability and get immediate notification of any issues. Get a digital audio recording of the failed test call or a copy of the erroneous HTML response. Get a weekly report showing system availability and detailed information on errors. This inexpensive service provides confidence that mission-critical applications are reliably serving your customers and achieving your business goals. Request more information
Function Verification Now
you can get expert support for fast, economical, and thorough function testing
of e-commerce applications, interactive voice response applications, call center
services, and other computer telephony applications.
CCD supports
end-users, vendors, and systems integrators who have limited resources,
experience, or time to perform this demanding work.
You get detailed reports that provide tangible results that are reliable
and well documented.
Quality
Assurance Consulting Throughout the planning, development, and implementation of new integrated business solutions, CCD consultants will support you in all phases of the business solution life cycle. From sub-system test plans to final vendor acceptance test reports, CCD experts can make a real difference in bringing your complex project to a successful conclusion. Request more information
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