Corporate Asset Certified Center (CACC™) - Certified Success for the Entire Customer Support Operation

Certification signifies the highest achievement attainable. Display your achievement to your customers, the media, employees, and investors. They'll see the advantage.

CCD experts provide a benchmark analysis of an organization's center compared to a Peer Group of similar centers. Using Peer Group information provides a true apples-to-apples comparison. "Don't compare yourself to an unrealistic pipe dream" It's a process that evaluates your main performance components against Peer Group standards and your current corporate climate. Once you meet the Peer Group Corporate Asset standards, you earn your CACC™ certification. Plus, honored recipients earn the right to display the CACC™ logo, a recognized symbol of an organization's commitment to excellence.

CACC™ is designed to help the your center establish credibility and value, raise awareness of the value of the center as a competitive tool, and comply with the best practices of your Peer Group. In addition, CACC™ also prepares your center for change and growth throughout the center, and validates that your center is a world-class operation.

Certify your operation! No one else in the industry provides this level of certification using Peer Group analysis. The industry demanded meaningful certification, and Call Center Depot delivered CACC™. A Certified Success.

The certification process is management’s best path to a World Class Quality Call Center. Our certification program is unique in the world as it sets performance standards according to Peer Group Best Practices and your specific needs. The statistics are determined through continuous processing of thousands of performance metrics stored in our data warehouse, which is the largest in the world. 

"Prove that your center performs at a high level"

In our call center manager certification course, you learn essential and company specific call center management skills, including work force management, leadership, agent hiring and screening, call center budgeting, and more. This 4-day course, taught by top call center experts, leads to certification after a formal evaluation process conducted jointly by us and your management team.

In our Call Center Supervisor Certification course, you learn essential and specific call center supervisor skills, coaching, counseling, morale building, quality monitoring, performance documentation, call center reporting, and more. This 4-day course, taught by top call center experts, leads to certification after a formal evaluation process conducted jointly by us and your management team.

Our agent certification includes, several modules that are contain specific and practical application skills to meet the needs of your environment, including: Sales and Service Excellence Skills, Best in Class Practices, Effective Communication Skills, Listening and Handling Objections, Dealing with the Unhappy Customer, and more. This 4-day course, taught by top call center experts, leads to certification after a formal evaluation process conducted jointly by us and your management team.