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"Organizations need to consciously become places… where people grow while they work." Charles Handy, in The Age of Unreason |
ISV, Ltd. was founded in 1993 to provide a new way of training to call centers in the United Kingdom. Today, ISV is the premiere provider of computer-based training, applicant screening, assessment, and learning management systems in the U.K. Since 1998, Call Center Depot has represented ISV in North America.
Together, we are helping to bring about a revolution in workplace learning in the call center industry.
Computer-based
instruction software:
Source: Purdue University Center for Customer-Driven Quality |
Using ISV’s Call Center Training system, you can now use technology to bring the same efficiencies and economies of scale to training that it once brought to the operations of your call center.
ISV’s unique performance support tools include:
 | Computer-based training and assessment |
| Tools for the rapid development of multimedia training |
| Applicant competency screening |
| Learning Management System (LMS), also known as a performance management system |
ISV provides you the tools to enhance the competence of your telephone representatives in three key areas. ISV:
| Trains your agents in the physical skills required to undertake computer-based transactions (retrieving or inputting data), productively and to the correct standard of quality. |
| Gives you the tools to provide the knowledge that your call center agents need to deliver excellent service |
| Gives your people an introduction to the fundamentals of the interpersonal skills that are needed in a service or sales position |
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