Click the Calendar for 

 Call Center Events

 

*Find a Call Center Job at CallCenterCareers.com

 

 

 

Research

Growing expectations of customers, employees and managers has made the job of the Call Center Professional one of constant benchmarking and research. We hope you can save some time by utilizing the this list. If you don't find what you need check out some of the other current categories.   

Associations

Categories

 Regulatory Bodies
Conferences Research Of Interest
Industry News Employment Books/Mags
Notify a Friend Report Errors CCD Warehouse

 

A Bell Tolls - will keep you informed about major rate changes in North American long distance.
ACA Research
ACR's International Calling Code Directory 
American Customer Satisfaction Index - a national economic indicator of customer satisfaction of the quality of goods and services available to household consumers in the United States.
AreaCode-Info.com
Area Code Listings (NANPA) 
At&T Toll Free
BC Tel Yellow Pages 
Broadband Guide (Telecom Equipment) 
Business Monitor - Access to the world's business intelligence. Use it to your advantage at Business Monitor.
Cabling Contractors Directory
Canada 411  
Canadian Information Policy Resources  
Canadian Government Telephone Directory  
Canadian Postal Code Lookup
Can We Tape? - A Practical Guide to Taping Phone Calls and In-Person Conversations in the 50 States and D.C.
Competition Bureau - administer and enforces telemarketing in Canada.
Callcentres.net - provides specialized research and analysis to the Call Center in Australia & New Zealand.
CataLaw (Legal and Government Resources on the Internet)
Contact Center Calculator - figure trunks, agents, etc.
Computer & Communication - Webstart's Computer & Communication lists of links.  
CRMXchange - helps you formulate new ideas and identify new products that will help you build more profitable relationships and enhance customer loyalty for your customer contact center.
CT Portal - advanced telecom solution sites.  
Cyber Atlas - Statistics about Internet Usage
Datamonitor
DataWarehousing.com - dedicated to documenting all data warehousing information on the Internet.
Galaxy- the oldest searchable Internet directory
GartnerGroup
Get the Phone!- the web's premier hub of telecommunications competition
Gil Gordon Associates - an acknowledged expert in the implementation of telecommuting and telework
Glossary of  Telephony Terms - use your browser's back button to return.
Goodman's Book Marks – telecommunications information and more.
Equifax - Type in a zip code and get a profile of the residence.
Eurodata Foundation
Europages
Fast Area Code Look-Up - U.S. and Canada
Fone Finder 
Frost & Sullivan - Research publications, competitive analysis, market forecasting, customer surveys, lead generation, market share, trend analysis, etc.
smartbiz.com - For sales and marketing  
Lynx Links – links to telecommunications sites 
Market Research Center
NetProfit.com - directory of banks and associations and other info
NBAF Magazine Subscriptions: The best price on 100's of popular magazine subscriptions - or we pay you!
One Look - A lookup service
Outbound & Inbound Service Agency Rankings
Oxford Associates
Research It
searchCRM.com
Telecom Information Resources on the Internet (University of Michigan) 
Telephone Directories on the Web 
Total Telecom A-Z of Telecoms Web Sites
U.S. Postal Zip Code Lookup 
Virtual Institute of Information 
WhoWhere? - U.S. phone directory
World Telephone Numbering Guide  
World Wide Phone [and Modem] Guide
WWW Virtual Library: Telecommunications  
Yellow Pages
Yellow.ca

 

Copyright © 2003 callcenterdepot.com, Inc.  All rights reserved.
Revised: July 28, 2006 (site terms)

 

 

 

FREE

NEWSLETTER