Call Center News Sources
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Contact Center Pipeline - Contact Center Pipeline is an instructional journal focused on the specific needs and challenges of the contact center.
CMP - Media - Call Center, Computer Telephony, Teleconnect Magazine
CRMCommunity.com - provides the latest news, products and strategies available in Customer Relationship Management.
destinationCRM.com - information, products, and services relevant to the CRM user.
DM News - the online newspaper for direct marketers.
eMarketing Magazine: gives you the latest online marketing strategies, tactics and case studies for B2B and B2C companies.
ICB Toll Free News - subscription based daily news and information source for service providers and commercial users of toll free service.
Internet Telephony Project - dedicated to the dissemination and discussion of reliable telecommunications information.
ISP Forum - provides information for the Internet service provision industry.
Multiservice Switching Forum - defines an architecture that separates the control and user/data plane aspects of an ATM-capable Multiservice Switching System and establishes a framework which can be easily extended to support new user/data plane and control functions.
National Telecom & Information Agency - an agency of the U.S. Department of Commerce, is the Executive Branch's principal voice on domestic and international telecommunications and information technology issues.
Pulver.com - provides news specifically to the IP industry.
RealMarket - headline news for CRM.
T1A1.5 Working Group - develops standards and technical reports related to multimedia applications and the coding of visual (video and imagery), program audio and applicable control and data signals; and the description of performance and measurement methods of these signals within U.S. telecommunications networks.
Telecoms-i.com - worldwide telecom news and information.
The Internet Corporation of Assigned Names & Numbers - a non-profit corporation that was formed to assume responsibility for the IP address space allocation, protocol parameter assignment, domain name system management, and root server system management functions now performed under U.S. Government contract by IANA and other entities.
The Internet Standards Index - index to all RFCs online. These are marked-up into HTML from the authoritative plain text versions.
TMCnet.com- TMCnet.com: Communications Solutions, Internet Telephony, Communications ASP magazines, Customer Inter@ction Solutions